Tightly Scripted: One NP’s Experience with Retail Clinics

An amazing read…we have made our nurses, NPs, and docs into automatons ruled by computer programs – how often is our experience now when we go in for an office visit, watching the staff member type in with a stylus what we say, in response to prompted questions on the screen. Do they look at us? Except for having to put the laptop down to put on their gloves and examine us – we almost never meet their eyes….and if the situation doesn’t fit into the screen in front of them you see them hunt and peck for how to log it all in….changes for the better? Why are they so ruled by this process? Because that is how they are evaluated….once again, in an attempt to make things better, we have mucked it up.


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